Refund & Claim Policy

At The Blended Threads, we are committed to providing high-quality women’s fashion products and ensuring customer satisfaction. This Refund & Claim Policy explains the process for requesting a refund, exchange, or product claim.

1. Order Inspection Upon Delivery

Once your parcel is delivered, customers are required to inspect the product within 6 to 7 days of receiving the order.

If you notice any issue with your order such as:

• Damaged item
  
• Incorrect product
  
• Missing item
  
• Defective product
  

you must contact our customer support team immediately within the inspection period.

Failure to report the issue within the specified time may result in the claim not being accepted.

2. Refund and Claim Eligibility

Customers may request a refund or claim if:

• The item received is damaged or defective
  
• The wrong product was delivered
  
• The product received is significantly different from what was ordered
  

To process a claim, customers may be required to provide:

• Order number
  
• Photos or videos of the product
  
• Clear description of the issue
  

This helps our team review and resolve the issue quickly.

3. Claim Request Process

To submit a refund or claim request, customers should:

1. Contact our support team immediately after discovering the issue
   
2. Provide the order details and evidence (photos/videos)
   
3. Wait for our support team to review the request
   

Our team will evaluate the claim and provide further instructions if the request qualifies.

4. Refund Process

If the claim is approved, refunds may be processed according to the situation. Refunds may be issued through the original payment method or another suitable method depending on the case.

Processing times for refunds may vary depending on payment providers and banking systems.

5. Non-Refundable Situations

Refund or claim requests may not be accepted if:

• The request is made after the 6–7 day inspection period
  
• The product has been used, damaged, or altered by the customer
  
• The product was purchased during special promotions or clearance (if specified)
  

6. Exchanges

In certain cases, customers may be offered an exchange instead of a refund depending on product availability.

Exchange options will be determined by our support team after reviewing the claim.

7. Contact Our Support Team

If you need to report an issue or request a refund or claim, please contact our customer support team immediately through our Contact Us page.

Our team is always ready to assist and ensure the best shopping experience at The Blended Threads.